Support
Support Center
Knowledge base, tickets, live chat, and enterprise SLA coverage.
Contact channels
Email
support@zynvora-ai.com — 24×5 for Professional, 24×7 for Enterprise
Ticket portal
Track severity, attachments, and SLA clocks in-console
Live chat
Available in-app for paid plans during regional business hours
Community
Ask questions in the Zynvora Community forum and Slack
Knowledge base
Enterprise SLA
| Tier | Sev-1 | Sev-2 | Sev-3 |
|---|---|---|---|
| Professional | 1 hour | 4 hours | 1 business day |
| Enterprise | 30 minutes | 2 hours | 8 hours |
| Enterprise AI | 15 minutes | 1 hour | 4 hours |
FAQ
How do I raise a Sev-1?
Use the in-app ticket portal and select Sev-1, or call your named enterprise hotline. Include organization ID and impacted project.
Where are status updates published?
Status is available in-product at /status (status.zynvora-ai.com when configured) with email, RSS, and webhook subscribe options.
Can we bring our own support tooling?
Enterprise plans can webhook incidents into ServiceNow, Jira, or PagerDuty.